At Evarah, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied, items may be returned under the following conditions:

1. Eligibility for Returns:

- Items must be returned within 5 days of receipt.

- Items must be unworn, unwashed, and in their original condition.

- All original tags must be attached.

2. Return Process:

- Contact our customer service team at Customerservice@evarah.co.uk to initiate a return. Please provide your order number and a brief explanation of the reason for the return.

- Pack the item securely in its original packaging to prevent damage during transit.

3. Refunds:

- Refunds will be processed within 14 days of receiving your returned item.

- Delivery charges are non-refundable.

- Refunds will be issued to the original payment method used at the time of purchase.

4. Non-Returnable Items:

- Custom-tailored suits and altered garments are non-returnable, as they are personalised to your specifications.

- Items damaged due to improper handling or not meeting the above return conditions will not be eligible for a refund.

5. Additional Notes:

- Customers are responsible for return shipping costs, unless the item was faulty or incorrectly sent.

- We recommend using a tracked shipping service, as we cannot be held responsible for lost return packages.

If you have any further questions, please contact our customer service team. We are here to assist you!